Skip to main content

Online Legal Service Conference - Sydney 2014

I recently presented at this conference held in Sydney. The day before I had been at a briefing by MobileIron on their security technologies for Mobile devices. It was interesting to hear both sides of the mobile security argument.

I am here today as both an observer and a participant in global legal services. I am the CEO of Timeframe a consulting firm based in both the USA and Australia.

My story used to be an exception in law, someone trying to bridge two very different cultures, this is no longer the case.

So the US, UK and Australia. Who is leading? All of them! It depends on the question.

I was in Perth earlier. One of the cities that we are told missed the GFC, and yet it is the most expensive city in the world outside Scandinavia to live in. Moody's recently reported Perth has the postcode with the nation's highest mortgage delinquency rate. And so we have a tale of two economies.

A similar story is unfolding for legal services practitioners. Major clients are no longer restricted to working with a select few firms, they have a broader field they are now looking beyond the firm, directly to individuals.

So what does this development mean for the traditional appetite for growth through lateral hiring? I fear it has more risks for the firms than it does for individuals. If I can easily find my attorney through these means external to the firm then is my retention by the firm looking shaky?

No remember that these tools are nothing new outside of the legal sector. The medical and other professions have had this onslaught of open information for some time.

I propose it will lead to a two speed economy the rich getting richer and poor lawyers getting poorer.

It is one thing to receive a bad finding by your peers it is another for everyone to be aware of it for the rest of your professional life.

Popular

Year end collection push

I am heartened by the many Collections projects we were involved with last year. These projects will have made a major difference to these firms final collection numbers and more importantly the effort required to collect these amounts. Law Firms Press to Get Bills Paid by Year-End http://online.wsj.com/news/articles/SB10001424052702304773104579270470475326780 The critical number in here was the drop in total recovery rates have dipped from 90% in 2007 down to 83.5% in 2013.   There are some simple measures to improve your Collections which firms can implement :- 1) Review payment terms. Consider 7 and 14 day accounts. 2) Look at your payment options do you make electronic payment easy? 3) Do you deliver bills electronically as PDF? They are faster and match the expectation of clients for quality and authorization. 4) Have you reviewed your client payment requirements? Some bill consolidation services are too expensive in the long run. Negotiate accordingly or leave these cl

Shopify and WooCommerce gain eCommerce market share

According to BuiltWith a site measuring the top web sites and the technology used behind it the results for August show Shopify building to a 19% share of "Australian" eCommerce sites. There are a few holes here though as this uses geographical data and .au  domains. It is cheaper to use a .com domain though and many sites are hosted on remote servers. BigCommerce also saw some local growth with some better pricing and more attention to new sites. This came at the expense of old systems like osCommerce and ZenCart. The "Other" space has grown which includes Neto . Statistics for websites using Ecommerce technologies in Australia https://trends.builtwith.com/shop/country/Australia When looking globally at the top Million sites Shopify is dwarfed by WooCommerce. As we have pointed out WooCommerce is used by a very large number of sites, it may not be as successful but it gives a shopfront at little cost. The global strength of WooCommerce was throu